Refund Policy
Last Updated: June 8, 2026
1. Overview
At Brandvora we are committed to delivering high quality work and results for every client we work with. Due to the nature of digital marketing services and the time, resources, and work that go into every project and subscription we have established the following refund policy to ensure clarity and fairness for both parties. By engaging with our services you agree to the terms outlined in this policy.
2. How We Charge
Brandvora operates under two payment structures depending on the service:
Project Based Payment applies to one time services such as Website Design and Development and Brand Identity and Strategy. A deposit of 50% of the total agreed upon project fee is required before any work begins. The remaining 50% is due upon completion of the project before final deliverables are released to the client.
Subscription Based Payment applies to ongoing monthly services. Clients are billed monthly depending on the subscription plan they select. The following services are offered on a subscription basis:
Social Media Management and Content Creation and Strategy are bundled together as one subscription. Pricing is based on which platforms and content volume the client selects. Social Media Advertising is a subscription based on how many ads the client wants running and how frequently. Website Maintenance is available as a monthly subscription for existing clients whose websites were built by Brandvora and covers ongoing updates and upkeep. Search Engine Optimization is billed monthly as an ongoing service. Email Marketing is billed monthly as an ongoing service. Google and PPC Advertising is billed monthly based on campaign scope and ad spend management.
3. Project Based Services — Refund Terms
For one time project based services the following refund terms apply:
The 50% deposit paid prior to the start of work is non refundable under any circumstances as it covers the planning, strategy, and resources allocated from the beginning of the project. If a client cancels after work has begun the deposit will be retained in full. If Brandvora is unable to complete the project due to reasons on our end and not caused by the client a full refund of any amount paid beyond the deposit will be issued. Refunds will not be issued for work that has been completed, delivered, and approved by the client.
4. Subscription Based Services — Cancellation and Refund Terms
For all monthly subscription based services the following cancellation and refund terms apply based on the week of the month in which the written cancellation request is received:
If a client cancels during the first week of their billing cycle they will be charged 25% of their monthly subscription fee and will be refunded the remaining 75%.
If a client cancels during the second week of their billing cycle they will be charged 50% of their monthly subscription fee and will be refunded the remaining 50%.
If a client cancels during the third week of their billing cycle they will be charged 75% of their monthly subscription fee and will be refunded the remaining 25%.
If a client cancels during the fourth week of their billing cycle the full monthly fee will be retained and no refund will be issued as the majority of the month's work will have already been completed.
This weekly breakdown applies to all subscription based services including Social Media Management and Content Creation and Strategy, Social Media Advertising,
Website Maintenance, Search Engine Optimization, Email Marketing, and Google and PPC Advertising.
All cancellation requests must be submitted in writing via email to Brandvora. The date the written cancellation request is received will determine which week of the billing cycle the cancellation falls under.
5. Conditions for Refund Eligibility
Refunds may be considered under the following circumstances:
Brandvora fails to deliver the agreed upon services within a reasonable timeframe without prior communication or justification. The final deliverables provided are significantly different from what was outlined in the service agreement and the client has provided reasonable opportunity for revisions. A duplicate payment was made in error by the client.
Refunds will not be issued under the following circumstances:
The client changes their mind after work has begun. The client is dissatisfied with results influenced by factors outside of Brandvora's control such as platform algorithm changes, market conditions, or ad platform policy updates. The client fails to provide necessary materials, feedback, or approvals in a timely manner causing project delays. The work has been completed, delivered, and approved by the client.
6. Revision Policy
Before requesting a refund clients are encouraged to request revisions. Brandvora is committed to making sure every client is satisfied with the work delivered and we will work with you to address any concerns through reasonable revisions as outlined in your service agreement. Refund requests made without first allowing Brandvora the opportunity to revise and correct the work will not be considered eligible.
7. Refund Processing
All approved refunds will be processed within 7 to 10 business days of the approval date. Refunds will be issued using the same payment method used for the original transaction. Brandvora is not responsible for any additional delays caused by your bank or payment provider.
8. How to Request a Refund
To request a refund please contact us in writing at the contact information provided below. Your request must include your full name, business name, the service in question, the reason for your refund request, and any supporting details. All refund requests will be reviewed and responded to within 5 business days.
9. Changes to This Policy
Brandvora reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes have been made constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Refund Policy please contact us at:
Brandvora Michigan, United States brandvora.org@gmail.com
By engaging with Brandvora's services you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.